22 October 2018
Last updated at 13:17
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PSG named Best Supplier in the UK at the ESTAS Conveyancer Awards
PSG, a leading property search service, received the top accolade for its outstanding customer service to its clients by the largest and longest running award scheme in the UK residential property industry. The ESTAS determines the best conveyancers, agents, brokers and suppliers in the industry based purely on client feedback Conveyancers were asked a series of questions about the service they have received from their suppliers. This years’ competition saw 8,000 surveys completed.
PSG received the Gold award in the Best Supplier in the UK category which was sponsored by leading trade publication Inside Conveyancing and announced by Phil Spencer, the TV property expert at a glamorous dinner & ceremony at the Grosvenor House on Park Lane in London. The event was attended by 400 of the UK’s top property lawyers.
Spencer, who has hosted the ESTAS every year since their inception in 2003 addressed the audience “The ESTAS are special awards because shortlisted and winning firms are selected purely on the service you deliver to your clients. Real feedback from real customers experiencing real service, I don’t think there can be a greater honour in the industry than to receive an award based on that mantra.”
Simon Brown Founder of The ESTAS Group said “At The ESTAS we’re proud to say we believe in old fashioned values like customer service. We know how hard it is to deliver it and how important it is to customers, that’s why we put the spotlight on property firms who are committed to providing excellent service. The ESTAS brand helps generate consumer trust for all property professionals involved in the home moving process.”
Adele Sagar, Group Operations Director, at PSG, said “We’re delighted! The comments we received from our clients throughout the UK were extremely positive and we are very proud to be working with them. We place great emphasis on our business offering outstanding customer service and have invested significantly in developing this aspect of our business. I am very pleased the hard work and dedication the team have put in over the year has been recognised, and grateful to our clients whose feedback resulted in PSG winning the Supplier of the Year accolade.”
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